Rampart Games Ltd Terms and Conditions

By placing an order, you are agreeing to the following terms and conditions.

1. General Information

1.1 Rampart Games is a platform through which customers can, using advanced payment, rent servers for playing online video games. Customers can register a free account on the Rampart Games website, rampart.games (internet portal). User name, email address and password are required for registration.

1.2 These Terms and Conditions ("T & C") regulate the contractual relationship between Rampart Games and its customers. Any alternative or additional T & C of the customer's shall not apply, even if Rampart Games has not explicitly objected to them.

1.3 Rampart Games reserves the right to update our services and/or prices at any time.

2. Registration

2.1 The use of Rampart Games services requires registration as a customer.

2.2 Upon registration, a contract comes into existence between the customer and Rampart Games, with regard to the customer purchasing and making use of the services offered by Rampart Games.

2.3 To complete their registration, the customer must declare their agreement to these T & C, and that their agreement applies throughout the contract period, and to all contracts entered into using their registered account.

2.4 The customer must completely and correctly provide the information requested in the registration form.

2.5 Rampart Games is entitled to refuse the registration of a customer at any time, without giving reasons.

3. Service

3.1 Via its internet portal, Rampart Games offers its customers the opportunity to rent game server and discord bot services, using a prepaid subscription method.

3.2 Bandwidth and storage provided are for the use of game server and discord bot files only.

3.3 Tampering with files in order to attempt to exceed the service provided at your subscription level is not allowed.

3.4 The service shall not be used to host or participate in any form of illegal or abusive activity.

3.5 The service shall not be used to host or install any information, tools or software related but not limited to scamming, hacking, phishing, phreaking, DDoSing, viruses or spam.

3.6 The service shall not be used to host anything that degrades the performance of any of our servers. This judgement would be made at the discretion of Rampart Games.

3.7 Data is only kept for active services.

4. Support

4.1 Official support is provided through an online ticket system. Support tickets can be opened 24/7. The Knowledgebase is available to provide help with server management issues. It is the customer's responsibility to check these articles for a solution before making a support ticket.

4.2 Unofficial community support may be available via Rampart Games' community Discord server, though Rampart Games accepts no liability for advice obtained from community members, regardless of what roles the community member may be tagged with.

4.3 No member of staff is required to tolerate threats or abuse from a customer. In these circumstances, staff can refuse to serve that customer.

4.4 Abusive correspondence or behaviour, including but not limited to threats, personal abuse, slander, and language in the category of 'foul and abusive' (in which we include swearing), the customer will be given a warning. If further incidents occur, Rampart Games reserves the right to terminate the customer's service and, in serious cases, refer the incident to the police.

5. Customer Acknowledgement & Responsibilities

5.1 You, the customer, acknowledge that services provided may be disrupted at any time during your service period due to circumstances outside our control. The customer acknowledges and agrees that Rampart Games is not liable for any damages arising from disruption of service.

5.2 The customer is responsible for maintaining backups of their data.

5.3 The customer acknowledges that any type of abuse or slander, targeted at Rampart Games, or its staff, will result in immediate termination of services, without refund.

5.4 It is the customer's responsibility to ensure that activity carried out on their servers and within their owner communities complies with the law, and to protect their own community members from harassment and abuse.

5.5 The customer undertakes to indemnify Rampart Games from all possible claims and demands of third parties that are caused by illegal or negligent actions of the customer or errors in the content of the information provided by the customer.

5.6 The customer acknowledges that they have read, understood and accepted the Privacy Policy, and that said policy may be updated at any time.

6. Liability

6.1 Rampart Games will not, under any circumstances, be held liable, financial or otherwise, for loss of service, loss of earnings, loss of profit, loss of data, or any other incidental damages occurring directly or indirectly due to hardware or software failure of our systems/services, unavailability of services, performance/non-performance, negligence, termination, breach, or action/inaction under this agreement, or by following advice and guidance from our staff, even if the customer has advised Rampart Games of the possibility of such loss or damage.

6.2 Rampart Games is not liable for any loss, harm or downtime caused by third party game files or mods installed by the customer, or at the customer's request, even when Rampart Games has advertised, provided links to, or assisted in the installation of said files. We make no guarantees as to the availability or compatibility of specific mods.

6.3 Rampart Games expressly emphasises that we have no influence whatsoever on the design and content of linked pages. For this reason, we hereby expressly distance ourselves from all contents of linked pages and do not adopt their contents as our own. This declaration applies to all links and to all contents of the pages to which links on our website lead.

7. Payment

7.1 In order to access services, the customer must prepay their subscription fee, either directly, or from funds in their registered account. Credit can be added to the customer's account using the payment options offered on the internet portal. An order which is not directly paid, and for which sufficient funds do not exist in the registered account, will not be accepted until such funds are available.

7.2 Funds shown in a customer's registered account (including account and community wallets) are solely for the purchase of services from Rampart Games, and cannot be redeemed for cash.

7.3 Subscriptions are renewed and billed in minimum intervals of one month, and will automatically renew so long as sufficient payment is available.

7.4 A customer wishing to change their subscription level may do so at any time. When switching to a more expensive subscription, a pro-rata charge will be applied to cover the increased cost of the remainder of the current billable period, after which the subscription will continue to renew at the new price. When switching to a cheaper subscription, the new price will take effect at the end of the current billable period.

7.5 The customer is responsible for managing and cancelling their subscriptions.

7.6 For subscription renewal, the customer will be invoiced in advance of the payment due date. If payment is not received by the due date, the service will be suspended until payment is received. If payment has not been received within the required timeframe from the original invoice, the customer's files will be deleted from our servers. The following table summarises the number of days before the due date that invoices are generated and after the due date before suspension and deletion of unpaid subscriptions will occur:

7.7 Prices are set in GBP. Where you have the option to pay in another currency, such as USD, this is based on the GBP exchange rate. As such, it is very likely that the USD (and other non-GBP) prices will fluctuate over time, and your renewal price will vary from your original payment, in order to retain the same GBP value. The Stripe FX Quotes API is used to calculate exchange rates.

8. Cancellation and Termination

8.1 Either party may cancel the subscription at any time. Subscriptions are automatically renewed on a regular basis defined by the billing period selected for the subscription (default 30 days), until the order is cancelled. When cancelling a subscription, a cancellation date of "immediate" or "end of billing period" can be specified. Once the cancellation date is reached, the relevant server and all related files will be deleted. This does not affect funds remaining in your account.

8.2 Rampart Games does not provide pro-rata refunds for subscriptions cancelled by customers part way through a billable period. If you choose "cancel at end of billing period", you will be able to continue to make use of the service until the end of the current billing period.

8.3 Rampart Games reserves the right to immediately and without delay cancel the subscription, and/or delete the account of any customer found to be in breach of these T & C, or otherwise making use of their account, and/or our services, to carry out any illegal or fraudulent activity. Rampart Games will not provide refunds for services cancelled due to breach of T & C, or misuse of account / services. Any remaining funds in the account will not be reimbursed.

8.4 An inactive account (no active subscriptions) will be removed if the account holder has not logged in to the account for a period of one year. Credits in the account wallet will not be refunded. Owned community wallets will be deleted along with the account, and credits not refunded. A reminder will be sent 30 days prior to deletion, giving the account holder opportunity to log in and prevent deletion.

8.5 Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period after starting a subscription. If you cancel within this period, you will receive a pro-rata refund for any unused portion of your billing period. You can cancel your subscription at any time from your account subscriptions page.

9. Wallets and Communities

9.1 Adding credits to a wallet, either by purchasing credits or transferring them from a different wallet, is a non-refundable transaction.

9.2 Your wallet is linked to your account. If the account is deleted, the wallet will automatically be deleted, and any remaining credits will not be reimbursed.

9.3 When a Community is created, it is linked to the account of the community owner (initially the creator). Ownership of a community can be transferred by the current owner to another member of their choosing.

9.4 If the owner's account is deleted, the community will be automatically deleted, and any remaining credits will not be reimbursed. Rampart Games will not be held liable for any loss of data or credits.

9.5 Communities and their management is the responsibility of the community owner. Actions by members are deemed to be with the authorisation/instruction of the owner.

9.6 The community owner and appointed members can assign credits to subscriptions as they see fit. Their assignment of credits is not supervised by Rampart Games or tied to a specific subscription. Contributions made to community wallets are not tied to specific subscriptions at the point of contribution.

9.7 As a user of a Community and Community Wallet, whether as a creator, owner, member or contributor, you agree to these terms.

10. Further Provisions

10.1 You agree that you shall not chargeback any Stripe payments to Rampart Games, or use any other system to avoid paying for services, and that any such attempt will result in an additional payment to Rampart Games of up to £150 per occurrence, which is a reasonable estimate of our additional administrative costs. You are responsible for any fees and costs, including but not limited to, reasonable attorneys' fees, court costs and collection agency fees incurred by Rampart Games in enforcing collection of fees.

10.2 Should individual provisions of these T & C be or become legally invalid in whole or in part, this shall not affect the validity of the remaining provisions. Invalid provisions or loopholes shall be replaced by the respective legal provisions.

10.3 Rampart Games reserves the right to update our T & C at any time. Continued use of services will be regarded as acceptance of new/updated T & C.

10.4 The contract language is English. The contract, and these T & C are governed by the laws of England and Wales, and any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Questions

11.1 If you have any questions or concerns about these T & C, please contact us directly by opening a support ticket.